Give guests everything they need before they ask – and save yourself a lot of churn.
A guest-facing guide that behaves like an app: check-in, Wifi, house rules, and your favorite local spots, all in one place, all in your own words. And answering those same questions guests have over and over again.
The gap between a good stay and a five-star review can be closed by proactively answering the fifteen small questions a guest would otherwise text you: where's the Wifi password, what's the code, is there a decent breakfast place nearby, what time is checkout again?
This guide answers all of it before they ask. Guests tap through it like a mobile app on their own phone: welcome, check-in, house rules, Wifi, local restaurants, things to do, driving directions, all one tap away. Built well, it reads less like a document and more like a concierge who already knows the answer.
It works no matter what platform you book on. Send it as a PDF on VRBO, Booking.com, or by text, and guests can open it offline, even with no cell service at the property. Booking through Airbnb, which blocks attachments and masks phone numbers, publish it as a private website instead and drop the link right in the message thread (step-by-step instructions included). Either way, guests gets the same guide.
The effect shows up not just in reviews, but in the time savings to you. No more retyping the answer to what kind of coffee maker there is, how to operate that electric fireplace, or what the insider’s guide is to Best Places to Go. A guest who feels oriented and looked after writes about the experience, not confusion. This is the exact template I use for my own welcome guide, and what guests do take a minute to text me is that they love it.
What you get
A complete guest guide template, structured to feel like an app: home menu, check-in, Wifi, house rules, local food and things to do, driving directions, and more.
Two delivery options built in: a fully interactive offline PDF for platforms that allow attachments, and a publishable website link for Airbnb's no-attachment rule.
Fully customizable in Canva (free if you don’t already have an account), with your property name, your photos, and your own local recommendations dropped in.
Built for repeat edits, so the same guide updates easily as your recommendations or house rules change over time.
Not to be shared. For single owner use only.
Give guests everything they need before they ask – and save yourself a lot of churn.
A guest-facing guide that behaves like an app: check-in, Wifi, house rules, and your favorite local spots, all in one place, all in your own words. And answering those same questions guests have over and over again.
The gap between a good stay and a five-star review can be closed by proactively answering the fifteen small questions a guest would otherwise text you: where's the Wifi password, what's the code, is there a decent breakfast place nearby, what time is checkout again?
This guide answers all of it before they ask. Guests tap through it like a mobile app on their own phone: welcome, check-in, house rules, Wifi, local restaurants, things to do, driving directions, all one tap away. Built well, it reads less like a document and more like a concierge who already knows the answer.
It works no matter what platform you book on. Send it as a PDF on VRBO, Booking.com, or by text, and guests can open it offline, even with no cell service at the property. Booking through Airbnb, which blocks attachments and masks phone numbers, publish it as a private website instead and drop the link right in the message thread (step-by-step instructions included). Either way, guests gets the same guide.
The effect shows up not just in reviews, but in the time savings to you. No more retyping the answer to what kind of coffee maker there is, how to operate that electric fireplace, or what the insider’s guide is to Best Places to Go. A guest who feels oriented and looked after writes about the experience, not confusion. This is the exact template I use for my own welcome guide, and what guests do take a minute to text me is that they love it.
What you get
A complete guest guide template, structured to feel like an app: home menu, check-in, Wifi, house rules, local food and things to do, driving directions, and more.
Two delivery options built in: a fully interactive offline PDF for platforms that allow attachments, and a publishable website link for Airbnb's no-attachment rule.
Fully customizable in Canva (free if you don’t already have an account), with your property name, your photos, and your own local recommendations dropped in.
Built for repeat edits, so the same guide updates easily as your recommendations or house rules change over time.
Not to be shared. For single owner use only.
